How Can We Help You?
Have questions about pricing plans, custom integrations, or crop alignment settings? Get in touch with our engineering support team.
Contact Details
Support Availability
We respond to WhatsApp requests within 1-2 hours during business schedules (9:00 AM - 7:00 PM IST). Technical email inquiries are usually resolved within 24 hours.
Quick Answers
Check these common support questions before reaching out.
Do I need to download software?
No. LabelPrime operates entirely within your web browser (Chrome, Edge, Firefox, Safari). There is no heavy desktop application to install or maintain, and updates happen automatically.
Does this work on both Mac and Windows?
Yes! Because LabelPrime runs entirely inside your web browser using WebAssembly, it works flawlessly on Windows, macOS, and Linux without requiring any OS-specific installations.
Can I use LabelPrime on my mobile phone?
Yes! Our WASM engine works on modern mobile browsers. However, downloading and printing thousands of labels is typically best managed from a desktop workstation connected to a thermal printer.
What if my marketplace changes its label format?
We proactively monitor Amazon, Flipkart, and Meesho for format changes. When a layout changes, our engineering team updates the crop coordinates centrally within hours. You won't experience extended downtime.
Our Commitment to Support
Providing exceptional support is a core pillar of the labelprime experience. We understand that e-commerce logistics run on tight schedules. If your courier is waiting for a dispatch manifest or your thermal printer isn't aligning correctly, every minute counts. That's why we prioritize rapid, effective communication.
Whether you need assistance configuring the advanced sorting matrix for Meesho, setting up priority SKUs via Excel, or troubleshooting PDF generation errors from Flipkart, our technical support engineers are ready to assist. Please utilize the contact form above for non-urgent technical queries, billing issues, or feature requests. For immediate assistance during business hours, we recommend reaching out via our dedicated WhatsApp support line.
Enterprise clients requiring custom API integrations or specialized ERP webhook configurations can contact us directly via email to schedule a technical consultation.